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Answer questions and handle returns, calmly

🏷️ Sell online · Warm, clear, on-policy

Try it first · Warm, clear, on-policy

Write the prompt you would actually use for the situation below and score it. The move behind this lesson, with a worked example, opens after your first score. You will remember it better for having tried.

Your turn

A buyer messages that your wall print arrived with a bent corner and wants a refund — and you have a replace-don't-refund-for-shipping-damage policy. Write a prompt that drafts a reply that fixes it for them without breaking your own rules.

Remember: the AI sees only your prompt — not this page. If the situation isn't in your prompt, it doesn't exist.

🔒 Don't paste confidential, personal-health, or payment info.