Pro

Answer questions and handle returns, calmly

🏷️ Sell online · Warm, clear, on-policy

The move · Warm, clear, on-policy

A good reply keeps the buyer happy and protects you at the same time. Give the AI the message and your real policy, and let it write a warm, clear answer that sticks to what's true.

A buyer sent this message: [paste message]. My policy is: [return/shipping policy]. Write a warm, professional reply that answers them and stays within my policy.

Your turn

A buyer messages that your wall print arrived with a bent corner and wants a refund — and you have a replace-don't-refund-for-shipping-damage policy. Write a prompt that drafts a reply that fixes it for them without breaking your own rules.

Remember: the AI sees only your prompt — not this page. If the situation isn't in your prompt, it doesn't exist.

🔒 Don't paste confidential, personal-health, or payment info.