← Your pathLevel 1 · Beginner
Reply to an upset customer
Rung 1 of 10 · RTO — Role · Task · Output
The move · RTO — Role · Task · Output
Tell the AI three things: who to be, what to do, and how to deliver. That one move beats any prompt hack.
You are a small-business owner. Reply to this upset customer: take responsibility, stay warm, offer one next step. Under 150 words, ready to send. [their message]
Your turn
A customer is furious your crew no-showed twice. Write a prompt that gets AI to draft the reply.
Remember: the AI sees only your prompt — not this page. If the situation isn't in your prompt, it doesn't exist.