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Say no without losing them
Rung 4 of 10 · Constraints + negative instructions
The move · Constraints + negative instructions
Tell the AI the tone AND what to avoid — no groveling, no long excuses. A clean no with an alternative keeps the relationship.
You are a business owner. Decline a 30% discount request without losing the customer. Warm, firm, offer one alternative. Do NOT over-apologize or give a long justification. Under 90 words. [request]
Your turn
A good customer asks for a 30% discount you can't give. Write a prompt for a kind but firm no that offers an alternative.
Remember: the AI sees only your prompt — not this page. If the situation isn't in your prompt, it doesn't exist.