Ladder · Practice

Hard conversations

The AI plays the person. You play you. Say what you would actually say, a turn at a time; when you end the call you get a scorecard against what a good owner does in that spot. 70 is the line, and a pass counts as this week's proof.

• The customer who got no-showed twicenot yet run

  She is furious and she is right. Keep her, without giving away the shop.

  Beside L1 · Ask it well · you are the owner of a four-person lawn crew · 5 turns

• Interview the crew lead candidatenot yet run

  Thirty minutes to find out if this person can run a truck without you.

  Beside L2 · Give it your context · you are the owner hiring your first crew lead · 6 turns

• Your crew lead didn't show on Mondaynot yet run

  Second time this month. He is good at the work, and this is a conversation you have been avoiding.

  Beside L2 · Give it your context · you are the owner · 6 turns

• Let an employee gonot yet run

  Ten minutes. Kind, clear, and finished. No debate.

  Beside L4 · Automate · you are the owner · 5 turns